The Jomo Kenyatta International Airport (JKIA) has been named as Africa’s best airport by the Airports Council International (ACI).
JKIA surpassed many similar facilities which serve 5 – 15 million passengers per year in the continent to be named as the 2020 Best Airport by Size and Region, while the Moi International Airport (MIA), Mombasa was also voted the Best Airport by Size and Region under 2 million passengers per year in Africa.
The two airports won the awards based on a survey conducted under the Airport Service Quality (ASQ) Survey.
ASQ is the world’s leading airport customer experience measurement and benchmarking programme. The survey captures passengers’ experience at all airport passenger contact points at more than 300 airports worldwide.
According to ACI, the Kenya Airports Authority’s (KAA) “Voice of the Customer” initiative had a significant contribution to the airports’ top rank.
“I congratulate KAA on the success in the Airport Service Quality Awards which represent the highest possible accolade for airport operators around the world on customer experience. During this most difficult and challenging of years, customers have spoken and recognized the successful efforts of the team at KAA in providing a superior customer experience under trying circumstances,” ACI World Director General, Luis Felipe de Oliveira told KAA.
KAA ag. Managing Director, Alex Gitari welcomed the recognition saying it was a reaffirmation of its commitment to providing our customers with a stress-free travel experience.
“Winning these awards is a reaffirmation of our commitment to providing our customers with a stress-free travel experience. We are truly excited and encouraged by these prestigious awards which herald a new horizon in our customer satisfaction journey across our airports,” KAA ag. Managing Director, Alex Gitari stated.